Terms and Conditions

1. Delivery

We deliver to every country inside the European Union and additionally to the non-EU countries Iceland, Norway, Switzerland and the United Kingdom.

Delivery usually takes between 6 and 14 working days after the receipt of the order and its acceptance/after completed payment, depending on the location and type of payment. Products are shipped to the address stated in your order. Orders are delivered to residential as well as business addresses. We ship our products via a special furniture logistic company and various parcel services, mainly GLS.

All orders are shipped free of charge.

 

2. Order

You will receive an order confirmation via email. We recommend that you check that everything is correct and save it for later.

To be able to deliver your products, please provide your name, address, email and mobile phone number. Customer information is not disclosed and not sold to third parties. Customer information will only be used for marketing purposes if accepted by the customer.

Orders made on www.formandrefine.com are processed by:

​Form & Refine
Kyhnsvej 5, st. th.
8680 Ry
Denmark

CVR: 39313820

 

3. Payment

We accept Visa, Mastercard, Maestro, direct bank transfer and PayPal.

The amount will be deducted from your card or PayPal account upon shipment of your order. When you choose payment via direct bank transfer your order will not be shipped until the funds have been received and cleared in our account.

All prices include 25% VAT​.

 

4. Returns and Complaints​

​In case you regret your purchase at www.formandrefine.com we are committed to refund your product if you withdraw from the purchase within 14 days from the delivery date for any reason and with no justification.

Please note that you will lose your right of return if you do not declare the withdrawal of your purchase in writing (by post, fax or email) within 14 days after receiving your goods.

You have to bear the costs of the return shipping. Expenses for returns may vary depending on the product´s size. You are responsible for the goods until we receive them, and if an item is broken or lost during shipment, you can be held responsible. In that case, it is your own responsibility to document the return.

Please note that the right of withdrawal is cancelled if you use the product. The product must be returned unused and in the same condition as it was upon receipt and in original packaging. If not, you will receive a refund equal to the state of the item.

​Please return to:

LGT Logistics, C/O: Form & Refine
Orionvej 18
DK-8700 Horsens
Denmark

info@formandrefine.com

Mark: Return of Form & Refine

 

We may refuse repayment until we have received the goods back.

 

Claim

Within the first 24 months from the delivery date of your product Form & Refine offers a two-years right to submit complaints regarding workmanship and material defects. This does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation.

If you have any complaints about the products received from www.formandrefine.com, please contact Form & Refine via info@formandrefine.com. Please describe the claim as detailed as possible and provide pictures.

We reserve the right to repair any defects within a reasonable timeframe. If a repair is not possible or feasible, or if a repair is disproportionately expensive to meet, we will deliver a new product upon receiving the damaged one.

You can file a complaint against Form & Refine regarding your purchase in our online shop. Alternatively, it can be filed at The European Commission’s Online Dispute Resolution at http://ec.europa.eu/odr.

Claim Damage Caused by Transportation
In case of obvious damage on delivery, we recommend that you accept the goods only with reservations or refuse to receive them. In both cases, we ask you to contact our customer service at info@formandrefine.com. Please include your order number so that your request can be processed quickly and efficiently.

 

6. Warranty

Form & Refine offers a two-year warranty on all products.

The warranty does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In addition, it is assumed that the care instructions are followed.

 

7. Personal Information​

​Form & Refine is committed to ensure that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely and is only accessible to trusted employees.

The electronic payment system in the Form & Refine online shop is secure and an encrypted SSL connection ensures that no other people can monitor and intercept any information when your credit card number or other personal data is transferred online. All payment is handled by a Certified Payment Agent.

Personal information registered on www.formandrefine.com will never be transferred, sold or made available to third parties. ​Information about name, address, phone number etc. is processed in full confidentiality and used solely to process your order.

Legislation requirements for traders’ accounts imply that we have to store your personal data for five years. Credit card information is sent via www.formandrefine.com directly in a secure and encrypted connection and is not saved by www.formandrefine.com​.

8. Responsibility

Form & Refine cannot be held responsible for indirect losses and consequential damage. Furthermore, we reserve the right to make price changes and shall not be held responsible for any typing and pricing errors on our website.

Form & Refine reserves the right to cancel orders in whole or in part. This usually happens due to price errors, system failures or suspected abuse of payment.

Form & Refine is determined to always provide correct information on www.formandrefine.com. However, the information on the website may contain errors or system failure. The prices listed on www.formandrefine.com are neither an offer nor a contract. Prices and availability are subject to change without notice.

 

Contact

If you have questions about your order or anything else, please feel free to contact us. For questions about an order please mention your order number:

 

Form & Refine
Kyhnsvej 5, st. th.
8680 Ry
Denmark

Tel. +45 29 84 29 78
Tel. +49 175 22 90 130
info@formandrefine.com